Certificate in Executive Office Skills

EDI Level 2 Certificate in Office Skills

 Education Development International

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Course Details

Senior Office Administrators have varied day to day duties which can be anything from training staff, project management, recruiting to handling irate customers.

Whilst it is a challenging and testing role, it also has many rewards. Once you have studied the Certificate in Office Skills course you will be able to handle anything thrown at you.

Potential employers sit up and take notice of people with EDI accredited qualifications and gaining the EDI Level 2 certificate in Office Skills will add invaluable weight to any CV.

Quicklinks > Qualifications | Study Plan | Assignments | Study Details | Careers

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Qualifications

Education Development International (EDI) is a leading body recognised by all UK Government Departments and accredited by the QCA (Qualifications and Curriculum Authority).

Successful completion of each study unit and assignments will see you awarded the EDI Level 2 Certificate in Executive Office Skills. No exam is required for this course.

The Office Skills Certificate is suitable for a wide range of job roles as you will have studied general office management and specific skills giving you the option to target specific roles.

Study Plan

Unit 1: Office management in Customer Services

  • Face-to-Face Contact
  • Dealing with Awkward Customers
  • Where are You?
  • Dealing with Complaints
  • Complaints Policy
  • Dos and Don'ts of Complaint Handling
  • Is the Customer Always Right?
  • Dangerous Contact
  • Person-to-Person Contact

 

Unit 2: Office management - Personnel Administration

  • The Work cycle
  • Recruitment
  • Interviewing
  • Contract of employment
  • Personnel file
  • Data protection
  • Job description
  • Health and safety
  • Staff security

 

Unit 3: Office management - Project Management

  • Defining a Project
  • Work Breakdown
  • Structure
  • Choosing your Team
  • Recording the Information
  • Who Does What?
  • Gant Chart


 
Unit 4: Office management - Communications

  • Body Language
  • Appearance
  • Language
  • Listening Skill
  • Letter Writing
  • Using the Telephone
  • Getting the Message

 

Unit 5: Office management - Training Administration

  • The Training Cycle
  • Who Benefits from Training?
  • Planning Training
  • Preparing Course Materials
  • Training Methods
  • Training Environment
  • Equipment
  • Visual Aids
  • Evaluation


Assignments

The course is made up of 5 study units. At the end of each unit you will be required to complete an assignment for submission to your course tutor. You tutor will then assess your progress and provide the relevant feedback.



Study Details

The Office Skills course is divided into 5 units and is structured in a way that allows you to learn at a pace comfortable to you. Each subsequent unit will build on the knowledge gained in previous units so your learning is ordered in a logical manner. We anticipate that it will take you approximately 80 hours to complete the course.

You do not require any qualifications or prior experience to being the Office Skills Certificate.

Careers

Upon completion of the EDI Level 2 Certificate in Executive Office Skills course you will be in a position to apply for jobs as an executive office administrator. Alternatively, you could use your experience and qualification as basis to move into more specialist areas such as personnel, customer care or project management. Any of these positions could see you earning up to £24,000* a year.

*Source: hays

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