Certificate in Executive Office Skills

EDI Level 2 Certificate in Office Skills

Course Details

How does working as a senior office administrator earning up to £18,000 per year sound to you?  Well our Certificate in Executive Office Skills course can train you to step into roles such as that.  By the end of the course you will be equipped to handle the business demands and challenges thrown at you from day to day.  The duties of office administrators can be extremely varied with duties such as recruiting staff, training staff, handling unhappy customers, health and safety and day to day personal concerns.

Whilst it is a challenging and testing role, it also has many rewards. Once you have studied the Certificate in Office Skills course you will be able to handle anything thrown at you.

Potential employers sit up and take notice of people with EDI accredited qualifications and gaining the EDI Level 2 certificate in Office Skills will add invaluable weight to any CV.

Why do a Certificate in Business Management?

• Gain the knowledge to be an effective office administrator
• Gain an EDI Certificate in Executive Office Skills Level 2 
• All your course materials are provided
• You can learn whilst still working
• Unlimited access to an online learning community
• No previous experience is required
• Course materials written by industry experts
• A dedicated personal tutor at all times

Qualifications

You will be awarded the EDI Level 2 Certificate in Executive Office Skills upon completion of the course. The EDI certificate is awarded when the student successfully completes the set assignments.  There is no exam to sit.

EDI are a leading awarding organisation in the UK vocational sector.  Being awarded the EDI Certificate in Business Management will boost your CV and job prospects with potential employers.  Not only will it demonstrate you have the necessary skills to undertake Business Management, it also shows you are committed to your own self development.

All EDI qualifications acknowledge the ability to acquire a sound knowledge and understanding of a given subject whilst being able to carry out tasks under guidance.

Students are advised to check that the study path that they are following and the course they have chosen is going to lead to the correct qualification for the occupation they intend to use it in.  Should you have any doubts you can get the relevant advice from local authorities and sector skills councils.

Study Plan

Unit 1: Office management in Customer Services

• Face-to-Face Contact
• Dealing with Awkward Customers
• Where are You?
• Dealing with Complaints
• Complaints Policy
• Dos and Don'ts of Complaint Handling
• Is the Customer Always Right?
• Dangerous Contact
• Person-to-Person Contact

Unit 2: Office management - Personnel Administration

• The Work cycle
• Recruitment
• Interviewing
• Contract of employment
• Personnel file
• Data protection
• Job description
• Health and safety
• Staff security

Unit 3: Office management - Project Management

• Defining a Project
• Work Breakdown
• Structure
• Choosing your Team
• Recording the Information
• Who Does What?
• Gant Chart

 
Unit 4: Office management - Communications

• Body Language
• Appearance
• Language
• Listening Skill
• Letter Writing
• Using the Telephone
• Getting the Message

Unit 5: Office management - Training Administration

• The Training Cycle
• Who Benefits from Training?
• Planning Training
• Preparing Course Materials
• Training Methods
• Training Environment
• Equipment
• Visual Aids
• Evaluation

Study Details

The Office Skills course is divided into 5 units and is structured in a way that allows you to learn at a pace comfortable to you. Each subsequent unit will build on the knowledge gained in previous units so your learning is ordered in a logical manner.

At the end of each unit you will be required to complete an assignment for submission to your course tutor. You tutor will then assess your progress and provide the relevant feedback.  Your assignments will be used to grade the overall course mark.

We anticipate that it will take you approximately 90 hours to complete the course.

You do not require any qualifications or prior experience to begin the Office Skills Certificate.  An example of how you may break your study down is shown below: 

Study Period	Weekly Hours
3 Months	7.5 Hours
6 Months	4 Hours
12 Months	2 Hours

Careers

Upon completion of the EDI Level 2 Certificate in Executive Office Skills course you will be in a position to apply for jobs as an executive office administrator. Alternatively, you could use your experience and qualification as a basis to move into more specialist areas such as personnel, customer care or project management. Any of these positions could see you earning up to £24,000* a year.

*Source: hays

Example roles:

Office Administrator                                 Customer Service Assistant
£15,750                                                          £12,000 - £18,000
Source: My Salary                                         Source: Careers Advice - Direct Gov